Calgary Only! Spend $40 Receive Free Delivery. Use Code: YYCDELIVERY 

Shipping & Return Policy

SHIPPING POLICY

We will ship to any address in the world.

Exceptions apply to certain items/products that may have international restrictions, please review your country's laws before placing an order as our product may not be legal to ship into your country.

Our Free Shipping Policy works as a credit towards your shipping amount. We cover up to $28.00 in shipping fees.

We use Canada Post and ship Business Expedited with $100 coverage. If you would like us to use a different carrier the extra shipping costs are your responsibility.

Oversized & Remote location shipments - The Next Level Inc. will cover the first $28.00 of any order that qualifies for our Free Shipping Policy. Any amount over the $28.00 coverage, becomes the customers responsibility and this may change the total of your order.

Shipping rates are based final package dimensions and weight. While we try to ensure an accurate quote at the time of purchase, we reserve the right to adjust the final total based on the final rate we are quoted by the carrier. This may result in additional fees for the purchaser.

 

Free Shipping Details

Free Shipping Canada Wide - Spend Over $100.00

    • Free shipping is only applicable on regular priced items.
    • Free shipping is not applicable on sale items or during a sale event (i.e. Black Friday, 420 Sale etc.)
    • FREE SHIPPING DOES NOT APPLY ON DISCOUNTED ORDERS OR IF A COUPON CODE IS USED. THIS APPLIES TO ALL ORDERS.
    •  

WorldWide Shipping - Spend Over $125.00

  • Free shipping is only applicable on regular priced items.
  • Free shipping is not applicable on sale items or during a sale event (i.e. Black Friday, 420 Sale etc.)
  • FREE SHIPPING DOES NOT APPLY ON DISCOUNTED ORDERS OR IF A COUPON CODE IS USED. THIS APPLIES TO ALL ORDERS.

Free Local Shipping - Calgary Only - Spend $40.00 or more. Use coupon code YYCDELIVERY at checkout to receive the discount.

  • With limited staff due to downsizing we have two predetermined delivery times: 2:00PM and after 9:00PM.
  • To qualify for free same-day delivery your order must be placed and verified by:
    • Monday to Saturday 6:00PM 
    • Sunday 4:00PM 
    • Excludes Stat Holidays
  • You will receive a text from our driver when they are on their way with your order. If you have special delivery instructions, please add them to your order notes or respond to the driver directly.  

DAMAGED GOODS:

If you receive damaged goods in your order, please contact us within 48 hours so we can arrange a return and claim tag. 

Email: fred@thenextlevelinc.ca

Include the following information:

    • Order number
    • Product TNL code and name (this information can be found in your order confirmation email)
    • Details of the damages
    • Pictures or Video of damaged item(s)

 

RETURNS AND CANCELLATIONS

If you are unsatisfied with any product purchased from us we still encourage you to contact us. Email: fred@thenextlevelinc.ca.

If we have authorized a return on your product, you should mail your product to: #101-3608 17th Ave SE, Calgary, Alberta, CA T2A0R9

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

To be eligible for a return, your item(s) must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

A 20% restocking fee will be applied to all item(s) to be returned that appear to be in original packaging and condition and is unused.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Cancellation of your order after we have shipped the item will also have a 20% restocking fee applied and any shipping costs will be credited back to The Next Level.

 UNDELIVERABLE ORDERS

Should an order be deemed undeliverable for any reason (i.e. Customs issues, incorrect address etc.) the cost of return shipping to The Next Level and any additional shipping over the $25.00 flat rate coverage through our free shipping policy (Should it apply to the sale) is the responsibility of the purchaser. There will also be a 20% restocking fee applied in accordance to our policy. Should the purchaser decide not to proceed with the order once the item(s) have been returned to The Next Level, a calculation with be preformed and then a refund will be applied in accordance with our Returns Policy and additional fees will be deducted. 

 LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at: fred@thenextlevelinc.ca 

 

 SALES ITEMS

ALL DISCOUNTED SALES ARE FINAL - No returns or exchanges on SALE items or on items purchased during a sale.

 

 EXCHANGES

We only exchange items if they are defective or damaged.  If you need to exchange an item for the same item, send us an email: fred@thenextlevelinc.ca